Refund & Cancellation Policy

This policy explains how cancellations and refunds are handled for the online social-media advertising services provided by NOVOZEX LTD (company number 17440181).

1. Services Covered

We provide advertising services only. No physical goods are sold, shipped or returned, so this policy covers service engagements alone.

2. Cancelling an Engagement

Either party may cancel an engagement by giving written notice, in line with the notice period set out in the applicable service agreement. Where no period is stated, reasonable written notice applies.

3. Work Already Carried Out

Fees for work already carried out up to the cancellation date remain payable. Where fees were paid in advance for work not yet started, the unused portion can be refunded.

4. Advertising Spend

Advertising spend paid to third-party platforms is not refundable by NOVOZEX LTD. Where a client funds a platform account directly, any remaining balance stays with the client under that platform's terms.

5. Requesting a Refund

Send refund requests to novorexltd@outlook.com with the engagement details and the reason for the request. We aim to respond within a reasonable period and, where a refund is due, to process it within 14 days of agreement.

6. Results

Refunds are not provided on the basis of advertising performance. Performance depends on factors outside our control, and no sales, leads, revenue, impressions or return on advertising spend are guaranteed.

7. Contact

For any question about this policy, email novorexltd@outlook.com or call 07882776475.