Terms & Conditions

1. About These Terms

These terms govern the provision of online social-media advertising services by NOVOZEX LTD (company number 17440181), a company registered in England and Wales with a registered office at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE. Where a separate written service agreement or order is in place, that agreement applies alongside these terms.

2. Services

Services are limited to the social-media advertising services agreed with the client. This may include paid campaign setup, audience targeting, campaign configuration, campaign management, budget management, performance monitoring, optimisation and reporting. Anything not expressly agreed in writing sits outside the scope of the engagement.

3. Client Responsibilities

Clients must supply accurate information, materials, access and approvals needed for the agreed campaign. Clients are responsible for ensuring the materials they provide are lawful and accurate, do not infringe third-party rights, and that their products or offers comply with applicable law and advertising platform policies.

4. Advertising Platforms

Campaigns may depend on third-party social-media advertising platforms. NOVOZEX LTD cannot guarantee the continued availability, approval or performance of those platforms and is not responsible for platform decisions such as advert rejections, account restrictions or changes to platform policies, pricing or functionality.

5. Advertising Budgets

Advertising budgets must be agreed before campaigns begin. Advertising spend may be separate from the service fees charged by NOVOZEX LTD. Where the client pays an advertising platform directly, the client remains responsible for that spend.

6. Fees and Payment

Service fees, payment schedules and applicable charges are agreed before work begins. Unless agreed otherwise in writing, fees are payable in line with the quotation, proposal or order accepted by the client.

7. Results

No specific sales, leads, revenue, impressions or return on advertising spend are guaranteed. Advertising performance depends on many factors outside our control, including the market, audience, budget, offer and platform performance.

8. Cancellation

Cancellation is handled according to the applicable service agreement and our Refund & Cancellation Policy. Work already carried out and advertising spend already committed remain payable.

9. Intellectual Property

Clients retain ownership of the accounts, brand assets and materials they supply. Rights in deliverables produced by NOVOZEX LTD transfer to the client once the applicable fees have been paid in full, unless agreed otherwise in writing.

10. Confidentiality

Each party will keep confidential the non-public information it receives from the other and use it only for the purposes of the engagement.

11. Liability

Nothing in these terms limits liability that cannot lawfully be limited. Subject to that, NOVOZEX LTD is not liable for indirect or consequential loss, loss of profit, loss of anticipated savings or loss caused by third-party platforms, and total liability is limited to the service fees paid for the engagement concerned.

12. Governing Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

13. Contact

Questions about these terms can be sent to novorexltd@outlook.com or 07882776475.